Privacy Policy

Lumenzistudio is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our financial planning services and visit our website. By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect various types of personal information to provide effective financial planning services and improve your experience with our company. The information we collect includes:

• Personal identification information such as name, address, email, phone number, and date of birth provided through consultation forms and service agreements
• Financial information including income, assets, investment goals, risk tolerance, and current financial obligations necessary for creating personalized financial plans
• Technical information such as IP address, browser type, device information, and website usage patterns collected through cookies and analytics tools

How We Use Your Information

We use your personal information exclusively for providing financial planning services and improving our customer experience. Your information is used for the following purposes:

• Creating personalized financial plans, investment strategies, and providing ongoing advisory services tailored to your specific financial goals and circumstances
• Communicating with you about your financial plans, market updates, service changes, and responding to your inquiries and support requests
• Improving our services through analysis of customer needs, website functionality, and developing new financial planning tools and resources

Data Protection and Security

Lumenzistudio implements robust security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. We use encryption, secure servers, access controls, and regular security audits to safeguard your data. Our staff receives regular training on data protection and privacy requirements to ensure your information is handled with the utmost care and professionalism.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website performance. For detailed information about our cookie practices, please review our comprehensive Cookie Policy.

View Cookie Policy Cookie Policy.

Third-Party Sharing

We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except as required by law or as necessary to provide our financial planning services. We may share information with trusted service providers who assist in delivering our services, such as technology providers or regulatory compliance services, but only under strict confidentiality agreements.

Your Privacy Rights

Under South African privacy laws, you have several rights regarding your personal information:

• Right to access and review the personal information we hold about you
• Right to request correction of inaccurate or incomplete personal information
• Right to request deletion of your personal information subject to legal and regulatory requirements
• Right to object to or restrict certain types of data processing

Data Retention

We retain your personal information for as long as necessary to provide financial planning services and comply with legal and regulatory requirements. Financial records are typically retained for a minimum of five years after the conclusion of our service relationship, or as required by applicable financial services regulations.

Children's Privacy

Our financial planning services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at info@lumenzistudio.com or call +27 82 820 5604You can also write to us at 123 Sandton Drive, Sandton, Johannesburg, 2196.